Job Description

Are you ready to immerse yourself in a world of tranquillity and exceptional hospitality? We are seeking a dedicated and enthusiastic Customer Representative at our front desk to join our team at our traditional Japanese Bath House. If you have a passion for providing outstanding customer service and enjoy working in a culturally enriching environment, this role is perfect for you! 

Responsibilities: 

Pre-opening tasks involve setting up key areas such as entrance, reception, tea room, private bath, and accommodations. Ensure all facilities are checked to ensure a smooth daily operation. Welcome guests with a warm and friendly demeanour as they arrive at our serene bath house. Provide safety orientations and explain bathhouse procedures to ensure a pleasant and safe experience for all guests. Guide guests through the bath house facilities, ensuring they have everything they need for a relaxing visit. Assist in serving meals in our tea room, paying close attention to traditional presentation and service. Maintain a clean and orderly reception area to uphold our high standards of cleanliness. Handle guest inquiries and reservations with professionalism and efficiency. Collaborate with our dedicated team members to ensure smooth operations across all areas of the bath house. Additional tasks as required to support the overall guest experience. 

Requirements: Ability to speak Japanese is preferred, as it enhances our guests’ experience. Fluency in English or the ability to carry a basic conversation with guests. Excellent communication and interpersonal skills to interact effectively with guests and colleagues. Strong attention to detail and a commitment to providing exceptional service. Willingness to learn and adapt in a dynamic environment. Fast learner and team player who enjoys working collaboratively. Previous experience in hospitality or customer service is a plus Be flexible to do shift work range from early mornings to late night and endure long hours in a fast pace environment when required Must have own transportation as we are set on a regional area 

What We Offer: Room for growth within the company as we expand our operations. Competitive compensation package based on experience and skills. Opportunity to work in a culturally rich and tranquil setting that promotes relaxation and well-being. Immediate start available for the right candidate who is ready to jump into this exciting role. 

How to Apply: If you are passionate about hospitality and eager to join our team, please send your resume and a brief cover letter explaining why you would be a great fit for this role to careers@japanesebathhouse.com.au. We can’t wait to welcome someone who shares our enthusiasm for creating memorable guest experiences! Japanese Bath House is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.